Velobet Terms and Conditions Explained

Velobet Casino Terms and Conditions

The terms below, last updated 07/03/2025, govern use of online casino Velobet and are binding in English regardless of any translation. Players must be at least 18 years old to register, and any dispute falls under the governing law of Curaçao, with claims brought before a competent court there.

Opening an account starts at registration, where we ask for an email address, a username that cannot be changed once set, and a password of at least 8 characters containing one capital letter and one alphanumeric character. Once signed in through account login, players complete their profile under My Account with first name, last name, date of birth, mobile number, country, city and address before non-crypto deposits are unlocked; crypto deposits are available immediately after sign-up.

Prohibited Conduct and Account Closure

We do not accept third-party payments, and shared wallets or accounts between players result in closure plus a 20% settlement fee. Accounts linked to politically exposed persons may be closed with a 20% administration fee charged on returned deposits. Players registering from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF-blacklisted country cannot open an account; accounts from Russia and Belarus are closed with balances retained, while Georgian accounts are closed with deposits refunded minus 20%.

If any question arises about these rules, our 24/7 live chat and email support can be reached through the Contact button on every page, with a separate email address for business and affiliate enquiries, listed next to the general support contact.

Bonus Clauses and Withdrawal Caps

Every bonus credited through our welcome bonus and the ongoing promotions covered on this site carries its own maximum withdrawal, summarised below so the conditions are clear before you opt in; amounts are settled in USD with GBP equivalents.

These caps apply on top of the standard limit of one bonus per person, IP address, device, family, address, phone number, card, payment account and email. If gift winnings ever reach or exceed the real-money balance, the payout is capped at £100 plus that real balance, and a cancelled or expired bonus removes both the bonus and any winnings it generated. For instance, a £500 deposit bonus can return up to £5,000 before the cap applies, while a £50 free spin win is limited to £100 regardless of how much is spun. Players are encouraged to check each promotion's own terms, since caps can vary for seasonal campaigns.

Verification, Refunds and Responsible Gambling

Before withdrawals are released we request proof of identity: name, email and date of birth, a valid ID or passport, and a proof of residence no older than three months. Documents must be in the Latin or Cyrillic alphabet, otherwise we carry out video verification instead; checks are completed within 48 hours and records are kept on file for 10 years.

No refund is possible once deposited funds have been played. A refund request must be submitted within 14 days of a deposit, or 30 days if the account was accessed by someone else, with identification supplied within 5 days; an administration fee of up to 20% may apply. Processing through payment methods follows the same deposit-wagering rule: funds not wagered at least once before a withdrawal request may lose 20% of their value, and if total bets since the last deposit are under 3x that deposit, processing costs can also be charged.

We provide account limits, a time-out through support that reopens automatically once the chosen period ends, and self-exclusion from 6 months up to 5 years by email, defaulting to 6 months if no period is specified. Support is available 24/7, and players seeking outside help can contact Gamblers Anonymous, GamCare or Gambling Therapy. Players who share a household with minors can also install parental-control software such as Net Nanny, CyberPatrol or CYBERsitter to restrict access to the site. These measures exist alongside RNG certification by an accredited testing lab, reinforcing fair outcomes across every game session, independent of the bonus terms described above.