Velobet Privacy Policy and Data Protection

What Personal Data Velobet Casino UK Collects

We collect the information needed to open and verify a Velobet account: your email, username and password at sign-up, personal details once your profile is complete, and identification documents during verification. Each category serves a specific purpose, from account security to the age and identity checks required under our terms.

• At registration: email, username, which cannot be changed once chosen, and a password of at least 8 characters including one capital letter and one alphanumeric character, submitted through the steps described under opening an account.
• Profile completion: first name, last name, date of birth, mobile number, country, city and address, added under My Account > Personal Information before non-crypto deposit methods unlock.
• Identity verification: an ID or passport plus proof of residence no older than three months; documents not in Latin or Cyrillic script require video verification instead.
• Processing: verification is completed within 48 hours, after which the account is cleared for full use.

How We Use and Protect Your Data

We use the personal and verification data collected at registration to confirm identity, prevent fraud and meet the obligations set out in our terms, which are governed by the laws of Curaçao and binding only in their English-language version. Data is not used beyond account administration, verification and the services we provide.

Politically exposed person (PEP) accounts may be closed, with a 20% administrative fee deducted from any deposits that are returned, as part of the same verification process that checks identity documents. Where a passport or proof of residence is not written in Latin or Cyrillic script, we request a short video verification rather than accepting the document on its own.

Account Security and Data Queries

Because your username cannot be changed after registration, we treat it alongside your password as core account-identifying data; if access is lost, our password recovery process is the route back in rather than opening a new profile. Questions about the data we hold can be raised at any time through the 24/7 live chat or email support available via the Contact button on every page.

Data Retention and Verification Timeline

Verification and retention periods follow fixed timeframes rather than case-by-case decisions, so every player knows what to expect once documents are submitted.

These timeframes apply equally to every verified account, regardless of which of our deposit and withdrawal methods you use to fund it.

Your Rights and Account Closure Scenarios

Certain circumstances lead us to close an account and determine how remaining funds are handled under our data and compliance rules rather than at the player's own request. Players from Russia and Belarus have accounts closed with the balance retained, while accounts linked to Georgia are closed with deposits refunded minus a 20% administrative fee.

Registration itself is not available from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF-blacklisted country, so no personal data is collected from applicants in those locations in the first place. Sharing a wallet or account between players is treated the same way: once identified, the account is closed and a 20% settlement fee applies to the balance.

Refund requests tied to a change of mind must reach us within 14 days of the funds being played, extended to 30 days if the account was accessed by someone else, with any related identification required within 5 days and up to a 20% administrative fee. For day-to-day access rather than a data request, signing in is handled through account login, which is separate from asking us to review or close the personal data we hold.